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Membership Agreement –
Domestic Worker Package

1. DEFINITIONS:

Domestic worker:
According to Sectoral Determination number 7, this includes any domestic worker or independent contractor who performs domestic work in a private household and who receives remuneration or is entitled to receive remuneration, including a gardener, a person employed as a driver of a motor vehicle, or a person who cares for children, the elderly, sick, frail, or disabled persons.

Employer:
Any natural person that appoints a domestic worker under an employment contract.

Employers’ organisation:
Any number of employers associated together with the purpose, whether by itself or with other purposes, to regulate relations between employers and employees or trade unions.

Information session:
Proactive training regarding all aspects of the domestic worker sector. Employment contracts, payslips, policies, procedures, disciplinary codes, and pro-forma labour law documentation (warnings, ultimatums, etc.) will be provided and explained.

Legal Aid Fund Coverage:
Coverage for expenses paid from the Legal Aid Fund for costs incurred (time spent) at the CCMA.

LWO Werkgewersorganisasie (the LWO):
A registered employers’ organisation in terms of Section 96(7) of the Labour Relations Act, Act number 66 of 1995, as amended, with registration number LR2/6/3/271, hereinafter referred to as “the LWO.”

Member:
Any natural person acting as the employer, who applies for membership and whose application is accepted by the LWO. Membership is established when a membership number is issued.

Member portal:
The secure online portal provided by the LWO for its members, offering access to membership benefits, documentation (such as employment contracts and policy templates), and labour-law updates. Access is restricted to authorised members only, using unique login credentials, and supports employers in maintaining compliance with relevant labour legislation.

Renewal year:
The period from the date of joining as a member up to 12 (twelve) months thereafter.

Representation:
Refers specifically to the time spent actively representing the member during a formal proceeding before a Commissioner at the CCMA. Representation only includes the period in which the representative is actively engaged in the official process before the Commissioner. Representation does not include any time spent travelling to the CCMA, signing in, waiting for the matter to be called, administrative delays, or any other waiting periods outside of the formal proceedings.

Telephone advice:
Telephonic labour law guidance provided to members by the LWO.

2. TERMS AND CONDITIONS:

2.1 Joining fee:
2.1.1 A compulsory once-off joining fee and annual premium is payable before a member will qualify for any assistance.

2.1.2 Upon joining, every member receives a once-off electronic information session, which is included in the joining fee.

2.2 General
2.2.1 Membership is limited to two domestic workers, after which an additional fee will be payable per year for each additional domestic worker.

2.2.2 Members may apply at any time during the renewal year to upgrade their membership package. Members who upgrade must retain their membership for the first 12 (twelve) months after the upgrade.

2.2.3 Additional products and/or services in accordance with the employer’s (member’s) needs can be added at member tariffs. These tariffs can be fixed from time to time by the LWO.

2.3 Responsibilities of the member
2.3.1 Every employer who joins as a member must undergo an electronic information session within 3 (three) months of joining.

2.3.2 It is the member’s responsibility to contact the LWO, whether a Head Office Legal Advisor or a Regional Representative to advise and/or request assistance / attendance on behalf of the member in all labour related matters.

2.3.3 To continuously comply with all applicable stipulations of the LWO’s Constitution.

2.3.4 Legal costs incurred by the LWO for the recovery of costs and outstanding and/or overdue fees may be recovered on an attorney-and-client scale.

2.4 Responsibilities of the LWO Werkgewersorganisasie
2.4.1 The LWO will at all times value and treat the member with respect and integrity.

2.4.2 The member’s interests will be prioritised unless it conflicts with the LWO’s Constitution, public interest, and/or applicable labour law or other South African legislation.

2.4.3 The LWO undertakes to inform members of all relevant changes in the domestic worker sector.

2.4.4 The LWO undertakes to process the member’s personal information in accordance with the Protection of Personal Information Act (POPIA) and only for the purposes of fulfilling the LWO’s obligations and legal functions within the framework of the LWO’s Constitution.

2.5 Cancellation of services clause
2.5.1 If a member or a member’s representative cancels a scheduled service within 24 hours of the agreed-upon start time, a cancellation fee charged at the LWO hourly rate applicable at the time will be charged to the member’s account.

2.5.2 Cancellations must be communicated in writing to be considered valid. Reasonable excuses for cancellation will be considered at the discretion of the LWO.

3. MEMBERSHIP BENEFITS:

The following benefits are applicable and are covered by the membership fee, payable in advance:

  • Electronic newsletter with relevant information;
  • Free telephonic advice is available 24 hours a day and seven days a week. Each call is limited to 20 minutes. Calls that result in consultations or exceed 20 minutes may be billed at the standard LWO hourly rate applicable at the time of the call;
  • Once-off electronic information session, refer to paragraph 2.1.2;
  • Access to all LWO services at member tariffs;
  • Membership certificate for CCMA matters;
  • An information file including a manual and a USB with relevant legislation, employment contracts and all applicable labour law documents;
  • Access to our LWO member portal.

4. SETTLING OF DISPUTES:

4.1 Any dispute or matter not related to the legal relationship between members and their employees or trade unions and that is not of a labour-legislative nature.
4.2 When the Legal Aid Fund of the member for the applicable renewal year is exhausted, the member will not qualify for additional coverage in that renewal year.

4.2 If the dispute still remains unresolved, the member agrees that an external mediator, as agreed upon by al parties, will settle the dispute and that the outcome of this process is final and binding.

4.3 The costs of the external mediator will be paid by both parties on a 50/50 percentage basis.

4.1 Any dispute or matter not related to the legal relationship between members and their employees or trade unions and that is not of a labour-legislative nature.

4.2 When the Legal Aid Fund of the member for the applicable renewal year is exhausted, the member will not qualify for additional coverage in that renewal year.

5. SETTLING OF DISPUTES:

5.1 If any dispute arises between the member and the LWO about membership, member benefits, or any other relevant matter, the member agrees that:
5.1.1 The dispute must first be handled by the relevant division of the LWO; and then

5.1.2 If necessary, by the Chief Executive Officer; and then

5.1.3 If necessary, by the Management Committee; and then

5.1.4 If necessary, by the LWO Council, each step respectively within 30 (thirty) days.

5.2 If the dispute still remains unresolved, the member agrees that an external mediator, as agreed upon by all parties, will settle the dispute, and the outcome of this process will be final and binding.

5.3 The costs of the external mediator will be paid by both parties on a 50/50 basis.

6. MULTIPLE MEMBERSHIPS:

Membership of the LWO Werkgewersorganisasie is vested in the natural person or legal entity that acts as the employer. In the case of a Domestic Worker, the employer will be deemed a natural person. Different employers must therefore each take up a separate membership to obtain the right to be represented separately in the CCMA.

7. PROTECTION OF PERSONAL INFORMATION (POPI):

7.1 The member acknowledges and agrees that the LWO will collect, process, and store personal information in accordance with applicable data protection laws, including but not limited to the Protection of Personal Information Act (POPIA).

7.2 The employer undertakes to process the personal information of employees only in accordance with the conditions of lawful processing as set out in POPIA and only to the extent necessary to discharge obligations and perform functions as an employer within the framework of the employment relationship.

7.3 The LWO shall implement reasonable measures to safeguard the confidentiality and security of personal information, preventing unauthorised access, disclosure, alteration, or destruction.

7.4 The member has the right to request access to, correction of, or deletion of their personal information held by the LWO, in accordance with applicable data protection laws.

7.5 The LWO will retain personal information only for as long as necessary to fulfil the purposes for which it was collected, unless a longer period is required by law.

7.6 In the event of a data breach that may compromise personal information, the LWO will take appropriate measures to mitigate the impact.

7.7 The member agrees to promptly inform the LWO of any changes to their personal information to ensure accurate and up-to-date records.

7.8 The LWO may update this POPI clause as necessary to comply with changes in data protection laws. Members will be notified of any material changes.

8. CANCELLATION OF MEMBERSHIP:

8.1 Resignation as a member can be done by giving 30 (thirty) days’ notice in writing to the LWO.

8.2 Membership may be suspended or terminated in accordance with the LWO Constitution in cases of non-compliance, reputational harm or misconduct.

9. THE LWO’S CONSTITUTION:

By signing this agreement, the member accepts the LWO’s Constitution, and the content of this agreement will be interpreted based on any terms set out in the Constitution or any reasonable interpretation thereof.