How to Deal with
Grievances WORKSHOP
The LWO is excited to announce our “GRIEVANCES” workshop. Join our comprehensive online training workshop designed to develop and strengthen your skills in handling workplace grievances.
Elevate your workplace with grievances training
Date: 02 September 2026 | Time: 10:00 | Venue: Online
Members: R1400 p.p | Non-members R2100 p.p
Have a colleague join and get 25% discount. Please contact us to book.
This workshop is designed to equip managers, HR professionals, and team leaders with the skills and knowledge necessary to effectively manage employee grievances in the workplace. The workshop focuses on understanding the grievance process, ensuring that complaints are addressed in a fair and transparent manner, and providing solutions that foster a healthy and productive work environment. Proper grievance handling is critical for maintaining employee morale, promoting organizational harmony, and preventing legal issues.
Why attend?
In this practical and interactive session, you will gain clarity on the grievance-handling journey, from the moment a concern is raised to the resolution stage. Our facilitator will guide you through realistic examples to help you understand not only what needs to be done, but also why each step is important. By the end of the workshop, you will feel more confident navigating difficult conversations, assessing complaints, and applying a legally sound grievance procedure in your workplace.
To ensure you leave with actionable knowledge, the workshop covers a wide range of essential topics, including:
- Understanding what a grievance is
- The different types of grievances
- Why grievances matter to your business
- Your obligation as an employer
- Investigating grievances
- Informal vs. Formal grievance procedures
- Overview and purpose of a good grievance procedure
- Template documents
- The importance of handling a grievance procedure quickly.
- Grievances in relation to constructive dismissal, unfair discrimination and workplace harassment
- Our 10 essential steps to take as soon as possible to prevent harassment and bullying and to manage workplace grievances effectively
By exploring these key areas in detail, you’ll be equipped with more knowledge to respond promptly, fairly, and effectively to workplace concerns. A strong grievance process not only protects the organisation but also builds trust, transparency, and credibility among employees. Whether you manage a team or oversee HR functions, these skills will empower you to address issues early, before they escalate into conflicts, productivity loss, or costly disputes.
Don’t miss this opportunity to enhance your capability, improve workplace culture, and ensure compliance with labour legislation. Take the opportunity to grow, upskill, and lead with certainty by taking the next step to learn how to manage grievances with confidence and within the law. This workshop is essential for employers who want to maintain a healthy workplace while complying with labour legislation.
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